NAME RT::Extension::StallFutureTicket - Stall a new ticket automatically when start time is set to a future date DESCRIPTION This RT Extension allows to automatically stall created tickets with a start time in the future. INSTALLATION This extension based on the following modules: RT >= 4.0.0 Date::Manip >= 6.25 To install this extension, run the following commands: perl Makefile.PL make make test make install CONFIGURATION RT SITE CONFIGURATION To enable this extension edit the RT site configuration located in "$RT_HOME/etc/RT_SiteConfig.pm" (where $RT_HOME is the path to your RT installation): Set(@Plugins,qw(RT::Extension::StallFutureTicket)); You must allow to set new tickets to "stalled": Set(%Lifecycles, default => { [...] transitions => { '' => [qw(new open resolved stalled)], [...] } [...] } ); This is just an abbreviation taken from RT's main configuration file under "$RT_HOME/etc/RT_Config.pm". Note the added "stalled". To overwrite "Date::Manip"'s default configuration you may set the following: Set(%DateManipConfig, ( 'WorkDayBeg', '9:00', 'WorkDayEnd', '17:00', #'WorkDay24Hr', '0', #'WorkWeekBeg', '1', #'WorkWeekEnd', '7' )); You can find more information about the configurable parameters under . After all your new configuration will take effect after restarting your RT environment: rm -rf $RT_HOME/var/mason_data/obj/* && service apache2 restart This is an example for deleting the mason cache and restarting the Apache HTTP web server on a Debian GNU/Linux based operating system. AUTHOR Benjamin Heisig, SUPPORT AND DOCUMENTATION You can find documentation for this module with the "perldoc" command. perldoc RT::Extension::StallFutureTicket You can also look for information at: * Search CPAN * RT: CPAN's request tracker * AnnoCPAN: Annotated CPAN documentation * CPAN Ratings BUGS Please report any bugs or feature requests to the author. COPYRIGHT AND LICENSE Copyright 2011 synetics GmbH, This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself. Request Tracker (RT) is Copyright Best Practical Solutions, LLC.